Boutique Hotel Seven Days
Žitná 46/572, Prague 2
(hereinafter also referred to as "hotel" or "accommodator")
Seven Days Prague s.r.o
VAT number: CZ27093581
with registered office / place of business at Žitná 46/572, Prague 2, 1200
1. Terms of conclusion of the accommodation contract
1.1 Accommodation of guests at the Seven Days Boutique Hotel is carried out on the basis of an accommodation contract concluded in accordance with the provisions of § 2326 and subsequent acts. No. 89/2012 Coll., Civil Code, on the basis of which Boutique hotel Seven Days (hereinafter referred to as the "accommodator") provides the guest with temporary accommodation for an agreed period of time or for a period resulting from the purpose of accommodation in the facility designated for that purpose and the guest (hereinafter also referred to as "guest") undertakes to pay the accommodation provider for the accommodation and the services connected with it within the period set by these accommodation rules (hereinafter also referred to as the "agreement").
1.2 The accommodation contract is always concluded in writing (email, reservation form). At least an email confirmation of the order or reservation is sufficient to comply with the form requirement.
1.3 The rights and obligations of the contracting parties not expressly regulated by the accommodation contract are regulated by these accommodation rules and the price list of the accommodation provider's services. If the accommodation contract stipulates something other than these accommodation regulations and/or the accommodation provider's price list, the accommodation contract shall apply.
1.4 If the accommodated person does not comply with the obligations arising from the accommodation contract and the accompanying accommodation rules and/or price list of the accommodation provider or in any other way violates good manners in the hotel (hereinafter referred to as "misconduct"), the accommodation provider is entitled to terminate the accommodation contract before the end of the agreed period, and even without a notice period, if the guest has been notified of his misconduct by the hotel in accordance with the provisions of §2331 of the Civil Code.
2. Conclusion of contract, reservation
2.1 The person staying is obliged to place an accommodation order with the accommodation provider in writing or make a reservation by phone and then confirm this in writing with the accommodation provider. By written reservation or the confirmation of a telephone reservation according to the previous sentence means an order made via the reservation form, by email to the address of the accommodation provider or by mail sent to the address of the hotel and/or operator listed in the header of these accommodation rules.
2.2 As soon as the accommodation provider receives the order from the guest in written form or a written confirmation of the reservation, he will issue the guest an advance invoice for the deposit amounting to the price for one night of accommodation, which he will send to the guest at the address indicated by the guest in the order according to point 2.1 of this article. The accommodated person is obliged to pay the deposit pay within the deadline and according to the conditions specified in the advance invoice. A deposit is not required for stays guaranteed by providing payment card details. In this case, payment of the accommodation price is made in full at the time of the end of the accommodation.
2.3 The accommodation contract is concluded upon the cumulative fulfillment of two conditions, namely the delivery of the written order or written confirmation of the reservation to the accommodation provider and the moment when the accommodation provider receives from the accommodated person an amount representing a deposit for accommodation or the price of accommodation in cases where, according to paragraph 2.2 of this article, there is no deposit required.
3. Cancellation of the reservation, withdrawal from the contract before starting the accommodation, failure to show up to take up the accommodation
3.1 If the guest does not pay the deposit in accordance with Article I, paragraph 2.2 properly and/or on time, the accommodation reservation will be canceled after the due date of the advance invoice has expired.
3.2 The guest is entitled to withdraw from the accommodation contract before the day of starting the accommodation, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the host is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the amount of the paid advance, while the rate of the cancellation fee will be determined as follows:
Less than 48 hours before the date of arrival - 100% of the paid deposit in the amount of the price for 1 night.
3.3 In the event that the guest does not show up to take up the accommodation on the agreed date of starting the accommodation, the accommodation provider is entitled to withdraw from the accommodation contract and at the same time is entitled to charge the guest a cancellation fee of 100% of the amount of the advance payment. This does not apply if the customer notifies the accommodation provider in advance, but no later than 1 day before the planned arrival, by telephone or in writing. The conditions set out in Article 2, paragraph 2.1 of these accommodation regulations shall be used appropriately for the notification form.
4. Arrival at the hotel
4.1 The guest reports his arrival at the hotel reception to an authorized worker.
4.2 At the reception, the guest will present his identity card, passport or another proof of identity (e.g. residence permit), according to which an authorized employee of the accommodation provider will verify the identity of the guest. The guest confirms the correctness of his personal data and the length of stay by signing the accommodation provider's registration card, where he fills in other legally required data (address of permanent residence, visa).
4.3 Unless otherwise agreed, the accommodation of arriving guests takes place between 14:00 and 24:00.
4.4 At the end of the accommodation, the guest shall pay the amount representing the additional price for the accommodation, i.e. the agreed price for the accommodation reduced by the paid deposit according to Article 2, paragraph 2.2 of the accommodation regulations. After paying the supplement for the accommodation price, the accommodation provider will issue the guest with a tax document confirming the payment of the entire stay. The provision of the last sentence of Article 2, paragraph 2.2 is not affected by this, in which case the accommodation provider will issue the guest with a tax document confirming the payment of the entire stay.
4.5 The accommodation provider is entitled to require the guest to pay a cash deposit of CZK 5,000 per room upon the guest's arrival at the accommodation. The deposit is refundable upon departure, in full or the amount reduced under the conditions specified in Article 7 of these accommodation regulations.
4.6 The authorized reception staff will familiarize the guest with the accommodation rules, no later than the day the guest starts the accommodation.
4.7 The number of persons in the room corresponds to the number of persons registered for accommodation. The guest undertakes to notify their exact number at check-in.
4.8 The period of accommodation is agreed upon at the latest when the guest is accommodated and is recorded in the accommodation book. The accommodation period can only be extended with the consent of the accommodation provider and must be supported by an entry in the accommodation book.
4.9 The guest hereby gives consent to the accommodation provider to process and store his personal data, to the extent of the data provided, for the purpose of providing accommodation and guest registration in accordance with Act No. 565/1990 Coll., on local fees and Act No. 326/1999 Coll. ., on the stay of foreigners in the territory of the Czech Republic and on the change of some laws. More detailed obligations of the guest and the accommodation provider regarding keeping a record book or house books are determined by the above-mentioned legal regulations.
5. General accommodation rules
5.1 The guest has the right to use the space reserved for him for accommodation, as well as the common areas of the hotel and to use the services connected with the accommodation.
5.2 When entering the accommodation, the guest receives a key or magnetic or chip card, from the room and the entrance to the hotel (hereafter collectively referred to as "keys"). The guest is obliged to prevent the loss, destruction, damage of these keys, as well as to prevent the keys from being made available to third parties who are not a direct party to the relevant accommodation contract agreed between the guest and the accommodation provider. Any penalties for loss, destruction, damage, as well as the disclosure of keys according to the previous sentence are regulated in the accommodation contract.
5.3 The guest is obliged to:
- familiarize yourself with the accommodation regulations and comply with them;
- pay the price for accommodation according to the valid price list;
- properly use the premises intended for accommodation, maintain order and cleanliness in all premises intended for accommodation;
- ensure compliance with cleanliness in the premises intended for accommodation;
- protect the equipment of the facilities in the premises intended for accommodation against damage;
- immediately report damage or damage caused by the guest or the persons staying with him in the hotel/pension premises;
- between 22:00 and 07:00 behave in such a way as not to disturb other persons with excessive noise;
- when leaving the room, close the water taps in the room, turn off the lights, turn off electrical appliances that are not used during the guest's absence, and close the windows;
- at the end of your stay in the hotel, hand over the room key to the reception
5.4 The guest may not, without the consent of the accommodation provider:
- to make substantial changes in the premises intended for accommodation (moving furniture, relocating equipment, etc.);
- remove any equipment and facilities from the accommodation premises;
- use your own appliances in the premises intended for accommodation, with the exception of small appliances used by the guest for personal hygiene and office work;
- leave the premises intended for accommodation to another person;
- receive visitors in the premises intended for accommodation; visits must be properly entered in the visitors' book; guests can receive visitors only in the common areas of the hotel;
- to list the address of a house with premises intended for accommodation as the place of business;
- place animals in the hotel premises. The owner of the animal is obliged, at the request of the staff of the accommodation facility, to prove that the animal is in good condition by presenting a valid vaccination certificate.
5.5 Furthermore, in the premises intended for accommodation, the guest may not:
- carry a weapon, ammunition and explosives or otherwise store them in a condition that allows their immediate use;
- possess, produce or store narcotic or psychotropic substances or poisons, if they are not medicines, the use of which has been prescribed to the guest by a doctor;
- smoke; this does not apply in the case of areas designated for smoking and visibly marked with the appropriate symbol;
- use an open flame
6. Liability of the accommodation provider for the belongings of the accommodated person
6.1 The hotel is not responsible for items brought into the hotel by the guest or for damage to stored items, unless they have been stored in a designated place. The hotel is only responsible for jewelry, money and other valuables if they were stored in the hotel safe or taken over by the hotel for safekeeping or if they were damaged by the actions of a hotel employee.
6.2 If the guest requests, the accommodation provider will take money, jewelry or other valuables from him for safekeeping. The hotel has the right to refuse to take items for safekeeping if they are dangerous or disproportionate to the value and scope of the accommodation facility. The lodger demands that things for safekeeping be handed over to him in a closed or sealed box.
6.3 Requests for compensation for damage caused to the accommodation guest's belongings can only be reported within 15 days after the discovery of the damage. The damage will not be covered if the damage to the item was caused by the guest himself or a person accompanying him.
6.4 If the guest leaves his belongings in the room at the end of the stay and the accommodation is not paid for, the accommodation provider will remove the guest's belongings from the room and store them in a safe place to prevent damage. After payment of the accommodation debt, the accommodation provider issues the stored items to the guest.
7. Safety, responsibility of the guest for the damage caused
7.1 The guest is obliged to familiarize himself with the safety rules and the evacuation plan in case of fire. This plan can be found in every hotel room and can be consulted by the relevant employee at the reception desk.
7.2 The guest acts in such a way that there is no unreasonable harm to the freedom, life, health or property of another.
7.3 If the guest causes damage to the accommodation provider's property through his actions, the resulting damage will be covered from the deposit made in accordance with Article 4, paragraph 4.5 of the accommodation rules. If the damage incurred is higher than the security deposit, the guest is obliged to pay the difference to the accommodation provider.
8. Departure from the hotel
8.1 The guest is obliged to leave the room where he is staying by 11 o'clock.
8.2 The guest locks the room and leaves the keys at the hotel reception, unless otherwise agreed.
9. Information on the handling of personal data
9.1 Seven Days Boutique Hotel processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, General Data Protection Regulation
9.2 For the purpose of accommodation in the hotel and the use of other hotel services, the following personal data are processed: Name and surname, address of place of stay or permanent residence, number of identity card or travel document, email, telephone, date of stay, special requests, birthday, based on information provided by the guest directly to the hotel or accommodation reservation agent.
9.3 Boutique hotel Seven Days will process personal data manually and automatically directly through its authorized employees and further through processors authorized by Boutique hotel Seven Days on the basis of personal data processing contracts.
9.4 The list of subjects/categories of recipients to whom personal guest data may be made available can be found at https://www.hotelsevendays.cz/gdpr/
9.5 Personal data (name, surname, email, telephone, period of stay, special requests, birthdays, preferences) will be processed by Boutique Hotel Seven Days for the following period:
PMS - HORES hotel system - 5 years.
Duration of accommodation, purpose of stay, name, surname, address of place of stay or permanent residence, ID number or travel document for:
PMS - Record book, Registration card - 6 years.
9.6 The guest has the right of access to his personal data processed by the Seven Days Boutique Hotel, their correction or deletion, or limitation of processing, and the right to object to the processing.
9.7 The guest also has the right to obtain from the Boutique Hotel Seven Days personal data relating to the guest and which the data subject has provided to the Boutique Hotel Seven Days. On the basis of the guest's request, the Seven Days boutique hotel will provide the data subject without undue delay in a structured, commonly used and machine-readable format, or will provide it to another clearly designated administrator at the guest's request. This right does not apply to personal data that is not processed automatically.
9.8 If the guest believes that his personal data is being processed without authorization, he may file a complaint with the supervisory authority, which is the Office for Personal Data Protection ( www.uoou.cz ) for the territory of the Czech Republic .
9.10 Contact details: Boutique hotel Seven Days, Žitná 46/572, Prague 2; telephone: +420 222 923 111 ; email: email@example.com
These Accommodation Rules entered into force and effect on May 1, 2018.
Behind the Seven Days Boutique Hotel